Privacy Policy
Last updated: December 14, 2025
Our Commitment to Your Privacy
At RapidCrew Dale City Tree Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
Information You Provide
When you contact us for tree services, we collect basic information needed to serve you, including:
- Your name and contact information (phone number, email address, physical address)
- Property details and service requests
- Payment information when you hire us for services
- Any other information you choose to share with us
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and how you use our site, including your IP address, browser type, pages visited, and the time and date of your visit. This helps us improve our website and better serve you.
How We Use Your Information
We use the information we collect to:
- Provide you with tree care services and respond to your inquiries
- Schedule appointments and communicate about your service
- Process payments for services rendered
- Send you important updates about your service or appointment
- Improve our services and customer experience
- Maintain records for business and legal purposes
- Send you occasional marketing messages if you've agreed to receive them
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure methods to store and transmit your data, and we limit access to your information to employees and contractors who need it to provide services to you.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:
- With service providers who help us run our business (like payment processors or scheduling software), who are required to protect your information
- When required by law or to respond to legal processes
- To protect our rights, property, or safety, or that of our customers or others
- With your consent or at your direction
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. Cookies are small files stored on your device that help us remember your preferences and understand how visitors use our website.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Your Rights and Choices
You have the right to:
- Access the personal information we have about you
- Request corrections to your information if it's inaccurate
- Request deletion of your information, subject to legal requirements
- Opt out of receiving marketing communications from us
- Object to or restrict certain uses of your information
To exercise these rights, please contact us using the information provided below. We'll respond to your request within a reasonable timeframe.
Marketing Communications
We may send you promotional emails about our services, special offers, or helpful tips for tree care. You can opt out of these marketing messages at any time by clicking the unsubscribe link in any email or by contacting us directly.
Even if you opt out of marketing emails, we may still send you important messages about your service appointments or account.
Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links
Our website may contain links to other websites that are not operated by us. We're not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any website you visit.
Data Retention
We keep your personal information for as long as necessary to provide you with services and fulfill the purposes described in this Privacy Policy. We may also retain information as required by law or for legitimate business purposes, such as maintaining records for tax or legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on our website with the "Last updated" date at the top.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted means you accept the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: